Workshop Categories & Content

 With the accelerated pace of business today, windows of opportunity for success are fleeting. In fact, studies show that over 70% of significant change efforts fail to meet their objectives. However, by using the experience and knowledge provided by EagleTD, your company can overcome the barriers to implementing change and enjoy the benefits of increased profitability and productivity. Contact us to learn more, we tailor each session to address the specific needs and circumstances of your organization and provide unique approaches to complex problems that drive accelerated results.   

Every company struggles with the question: What differentiates my organization in the marketplace? If you can’t answer it, your sales are likely to plateau or even decrease. To be successful with a client, a salesperson must first understand the customer’s needs and preferences, and then address them. Sales professionals who adapt a consultative style selling and focus on the needs and preferences of their customers build stronger relationships. Learn how EagleTD’sconsultative selling process can improve your sales process.

Traditional customer service is no longer good enough. Learn how to create Legendary Customer Service that builds repeat and referral customers and ultimately provides a competitive advantage in your market. EagleTD capitalizes on research that shows how customers choose to do business with companies that provide best-in-class customer service. Take control of your customer service by identifying the crucial “Touch Points” your customers look for when deciding to make a purchase. 

Time Management for Peak Performance is an interactive workshop designed for both entry-level and experienced personnel. Participants will learn how to organize their work demands based on practical goal setting, task management, and the use of a daily planner. Overcome disorganization and low productivity and get a boost in performance by getting a grip on scheduling, setting priorities, and managing workflow.  

 The Art of Productive Conflict is built around the proven conflict resolution strategies, developed by Thomas-Kilmann (TKI). In a world where managing complex and demanding relationships is no easy task, TKI provides a practical approach to navigate the perils of conflict. The workshop is designed for business owners, managers, supervisors, sales staff, and customer service personnel. Participants will take the TKI Assessment to determine their specific style for managing interpersonal conflict and learn positive ways to resolve conflict.   

 Essentials of Effective Supervision is a proven, practical course created by world famous leadership consultant Ken Blanchard. His real-world approach for improving performance is based on recognized principles used across the globe. Participants will learn how to apply Ken’s “Situational Leadership II” approach to get the best out of their people.   

This program is designed to increase alignment and improve work performance throughout your organization. As a result, leadership competence is improved, employee commitment is gained, and talented individuals perform at their maximum level.